Privacy Policy

Welcome to Primo Hoagies. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primohoagies-cafe.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our site and services.

This policy is written in plain English to ensure you fully understand your rights and our obligations. We comply with all applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act regarding consumer protection and unfair or deceptive trade practices.

1. Who We Are

Primo Hoagies is a food service business operating in the United States. We operate the website primohoagies-cafe.click through which customers may browse our menu, place orders, make reservations, and contact us for inquiries.

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at the email address listed above.

2. Information We Collect

We collect various types of information depending on how you interact with our website and services. This includes information you provide directly to us, information collected automatically, and information obtained from third parties.

2.1 Personal Information You Provide Directly

When you use our website or services, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Your first name, last name, and username or similar identifier.
• Contact Information: Email address, telephone number, billing address, and delivery address.
• Account Information: Login credentials including username and password when you create an account on our platform.
• Payment Information: Credit card numbers, debit card numbers, billing details, and other financial information necessary to process your payments. Note: We do not store full payment card details on our servers. Payment processing is handled by PCI-compliant third-party payment processors.
• Order Information: Details of food and beverage orders you place through our website, including dietary preferences, special instructions, and order history.
• Communications: Records of any correspondence you send to us via email, contact forms, or customer support channels, including feedback, reviews, and complaints.
• Marketing Preferences: Your preferences for receiving marketing communications from us, including subscriptions to newsletters or promotional offers.
• Survey and Feedback Data: Responses to surveys or questionnaires we may ask you to complete for research and improvement purposes.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and device manufacturer.
• Usage Data: Pages viewed, time spent on pages, links clicked, referring URLs, search terms used to find our site, and navigation paths through our website.
• Location Data: General geographic location based on your IP address (city, state, country). We do not collect precise GPS-level location data unless you explicitly grant permission.
• Log Data: Server logs including access times, error logs, and session durations.
• Cookie Data: Information stored via cookies and similar technologies as described in Section 7 of this policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources, which we combine with information we already hold about you:

• Analytics Providers: Platforms such as Google Analytics that provide aggregated insights about website traffic and visitor behavior.
• Payment Processors: Confirmation and transaction status data from payment service providers.
• Social Media Platforms: If you log in using a social media account (such as Google or Facebook), we may receive your name and email address from that platform in accordance with your settings on that platform.
• Advertising Partners: Data about your online behavior from advertising networks to help us display relevant advertisements.
• Delivery Partners: If we use third-party delivery services, we may receive information related to your order delivery status and address.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. These purposes form the legal basis for processing your data under applicable law.

3.1 Providing and Managing Services

• Processing and fulfilling your food orders, both online and in-person where applicable.
• Creating and managing your customer account.
• Processing payments and refunds securely.
• Coordinating delivery or pickup of your orders.
• Responding to your inquiries, questions, and customer support requests.
• Sending transactional communications such as order confirmations, receipts, and delivery updates.

3.2 Analytics and Service Improvement

• Analyzing website usage patterns and customer behavior to improve the functionality and user experience of our website.
• Conducting internal research and analytics to understand customer preferences and demand.
• Identifying and fixing technical errors, bugs, and security vulnerabilities.
• Developing new features, menu items, and service offerings based on customer feedback and usage data.
• Measuring the effectiveness of our marketing campaigns and promotional activities.

3.3 Marketing and Promotions

• Sending you marketing communications about our products, services, promotions, discounts, and special offers, where you have consented or where we have a legitimate interest to do so.
• Personalizing your experience on our website by displaying content and offers relevant to your preferences and order history.
• Administering contests, sweepstakes, and loyalty programs.
• You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations.
• Responding to lawful requests from government authorities, including law enforcement.
• Enforcing our Terms of Service and other legal agreements.
• Detecting, preventing, and investigating fraudulent transactions, unauthorized activities, and security threats.
• Protecting the rights, property, and safety of Primo Hoagies, our customers, employees, and the public.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with trusted parties only in the circumstances described below.

4.1 Service Providers and Business Partners

We engage reputable third-party service providers who assist us in operating our website and delivering services to you. These providers are granted access to your information only to the extent necessary to perform their contracted functions and are required to maintain confidentiality:

• Payment Processors: To securely handle your payment transactions.
• Delivery Services: To coordinate the delivery of your orders to your specified address.
• Email and Communication Platforms: To send transactional and marketing emails on our behalf.
• Cloud Hosting and IT Providers: To host our website and store data securely.
• Analytics Providers: Such as Google Analytics to help us understand website traffic and user behavior.
• Customer Support Tools: Software platforms used to manage and respond to customer service inquiries.

4.2 Legal and Regulatory Requirements

We may disclose your information when required or permitted by law, including:

• In response to a subpoena, court order, or other lawful legal process.
• To cooperate with government authorities or regulatory bodies in their investigations.
• To protect the legal rights, safety, or property of Primo Hoagies or others.
• In connection with the investigation or prevention of illegal activities, fraud, or safety threats.

4.3 Business Transfers

If Primo Hoagies undergoes a merger, acquisition, sale of assets, financing, or other corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if your data is subject to a different privacy policy as a result of such a transaction.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably identify you personally with third parties for industry research, analysis, marketing, or other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, loss, misuse, alteration, or destruction.

5.1 Security Measures We Implement

• Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Transport Layer Security (TLS/SSL) protocols.
• Access Controls: Access to personal data is restricted to authorized employees and contractors on a need-to-know basis. All staff with access to personal data undergo appropriate training.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and other security software to protect our servers and networks.
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI DSS) through our payment processing partners. We do not store raw payment card data on our systems.
• Regular Security Audits: We conduct periodic assessments and reviews of our security practices to identify and address vulnerabilities.
• Data Minimization: We collect only the personal data that is necessary for the stated purposes and avoid storing data beyond the required retention period.

5.2 Limitations

Despite our best efforts, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. In the event of a data breach that is likely to result in risk to your rights or freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your location and applicable law, you may have a number of rights regarding your personal data. We are committed to honoring these rights promptly and transparently.

6.1 Rights Under US Law

Customers located in California have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Other states may provide similar rights under their own privacy legislation. These rights include:

6.2 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request to us using the following methods:

• Email: [email protected]

Please include sufficient information to allow us to verify your identity (such as your full name, email address, and order details if applicable). We will respond to verifiable consumer requests within 45 days as required under California law, with the possibility of a one-time 45-day extension when reasonably necessary.

6.3 Authorized Agents

You may designate an authorized agent to submit requests on your behalf. The authorized agent must provide written proof of authorization, and we may require direct verification of your identity before processing the request.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your preferences or past actions. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (stored on your device for a set period).

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, such as maintaining your shopping cart and enabling secure login.
• Performance and Analytics Cookies: Used to collect information about how visitors use our website, such as which pages are most frequently visited. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: Allow us to remember your preferences, such as your location, language, and past orders, to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements to you and measure the effectiveness of our advertising campaigns.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of our website. For detailed information on managing cookies, refer to your browser's help section.

For more information about our use of cookies, please refer to our Cookie Policy available on our website at primohoagies-cafe.click.

8. Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements.

8.1 Retention Periods

After the applicable retention period, we will securely delete or anonymize your personal data. Where deletion is not immediately possible due to technical constraints, we will ensure the data is isolated from further processing until deletion is possible.

9. Children's Privacy

We do not knowingly collect or solicit personal information from minors under the age of 18. Our website is not directed at or designed for children. If you are under 18 years of age, please do not use our website or submit any personal information to us.

If we discover or are notified that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will work to promptly remove the information.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. Our more stringent age threshold of 18 reflects our commitment to protecting younger users of all ages.

10. International Data Transfers

Primo Hoagies is a United States-based business and our primary data processing operations occur within the United States. However, some of our third-party service providers may be located in or operate data centers in other countries.

If we transfer your personal data outside of the United States, we take appropriate steps to ensure that your information receives an adequate level of protection consistent with this Privacy Policy and applicable law. This may include:

• Transferring data only to countries or recipients that provide an adequate level of data protection.
• Implementing contractual protections with our service providers that require them to protect your personal data.
• Ensuring that any international transfers comply with applicable US federal and state privacy laws.

By using our website and services, you acknowledge and consent to the processing of your information in the United States and potentially in other countries where our service providers operate.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, applications, or social media platforms that are not operated by Primo Hoagies. These third-party sites have their own privacy policies and data collection practices, which we do not control. We strongly encourage you to review the privacy policies of any third-party websites you visit through links on our site.

We are not responsible for the privacy practices, content, or security of any third-party website or service. The inclusion of a link to a third-party website does not constitute an endorsement of that site or its privacy practices.

12. Your Marketing Choices and Opt-Out Rights

We respect your right to control how your personal information is used for marketing purposes. You have the following choices regarding marketing communications:

12.1 Email Marketing

If you have subscribed to our email newsletter or promotional emails, you may unsubscribe at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email we send.
• Sending an unsubscribe request to [email protected].

Please note that even after opting out of marketing communications, you may still receive transactional emails necessary to fulfill your orders and account-related notifications.

12.2 Online Advertising

You may opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page at networkadvertising.org or the Digital Advertising Alliance (DAA) opt-out page at aboutads.info.

12.3 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. Currently, there is no universally accepted standard for responding to DNT signals. Our website does not currently alter its data collection practices in response to DNT signals, but we will update this policy if and when a standard is established.

13. California Privacy Rights (CCPA/CPRA)

California residents are entitled to specific rights and disclosures under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

13.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information, as defined by the CCPA:

• Identifiers (name, email address, IP address)
• Personal information categories listed in California Customer Records statute (name, address, telephone number, payment information)
• Commercial information (order history, purchase records)
• Internet or other electronic network activity information (browsing history, search history, interaction with our website)
• Geolocation data (general location based on IP address)
• Inferences drawn from the above to create a profile about you

13.2 Right to Non-Discrimination

We will not discriminate against you for exercising your rights under the CCPA/CPRA. This means we will not deny you goods or services, charge you different prices, provide you with a lower level of service quality, or suggest that you may receive different treatment as a result of exercising your privacy rights.

13.3 Submitting CCPA Requests

California residents may submit privacy rights requests by emailing us at [email protected]. We will verify your identity before processing your request and will respond within the timeframes required by law.

14. How to File a Complaint

We are committed to resolving privacy concerns fairly and transparently. If you believe that we have violated your privacy rights or this Privacy Policy, we encourage you to contact us first so we can address your concerns.

14.1 Contact Us First

Please send your privacy complaint or concern to:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge your complaint within 5 business days and aim to resolve the matter within 30 days. For complex issues, we will keep you informed of the progress of our investigation.

14.2 Regulatory Authorities

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: 2101 Arena Blvd, Sacramento, CA 95834

For consumer protection matters related to unfair or deceptive business practices, you may also contact the Federal Trade Commission (FTC):

• Website: ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website notifying you of the changes.
• Where required by law or where the changes are significant, send you a notification via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, please discontinue use of our website and services and contact us to request deletion of your account.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or your privacy rights, please do not hesitate to contact us. We have dedicated personnel to handle privacy-related inquiries and are committed to responding promptly and professionally.

We will do our best to respond to all privacy-related requests within 10 business days and to resolve any complaints or concerns within 30 days, unless a longer timeframe is required due to the complexity of the matter, in which case we will notify you of the expected timeline.

This Privacy Policy was last reviewed and updated on June 24, 2026. It applies to all personal information collected through the website primohoagies-cafe.click and associated services operated by Primo Hoagies in the United States. All rights reserved.